I applied through a recruiter. I interviewed at Capital One (Vienna, VA) in May 2017
Interview
The process started a few months back when I applied for a position through LinkedIn. Recruiter reached out to me saying hiring leader wants to talk with me. I had the phone interview with hiring leader and as per me, I did well in the phone interview. However, next week recruiter called me back saying that hiring leader does not want to proceed. After few weeks, the same recruiter reached out to me for a different position. I had screening call and this time they invited me for an on-site interview in their Vienna VA office. They had 4 interviews - 1) Job fit with hiring leader 2) Job fit interview with co-worker 3) Design Challenge 4) Product case interview. As per me, I did well during all rounds but unfortunately, I did not get the offer. Recruited was very courteous and helpful during the whole process and she also called me to tell that they are not going ahead with the offer.
Interview questions [1]
Question 1
Fit:
1) Why Capital One
2) Why do you want to leave your current job
3) What role you want to play in your next job
4) What are your day to day responsibilities as part of the current job
6) Tell me a time when you failed
7) What is your achievement till date
Design Challenge
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They give you a list of topics and you can choose one topic and prepare. I chose Party Planning and created 8 slides to present in the interview. They asked following questions during the interview
1) Brainstorm to create a problem statement
2) List all possible ways to solve that problem. When I listed down almost 10 ways. They added few constraints e.g. what if you have $1M to plan a party, non-digital ways and asked me to think again about possible solutions
3) Asked me to select few options with reason based on solutions that I provided
4) Finally, they asked to draw a complete solution using final option that I selected
Product Case
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This case was about improving the mobile experience for their digital offers app. The objective was to increase customer enrollment to digital offers apps
1) Showed few screens on paper and asked me if I see any issues with the user experience
2) How do you improve the user experience?
3) Showed some data about acquisition funnel and asked me which step in acquisition funnel has the issue. Asked me how I can fix that issue.
4) Asked me how I am sure that I am choosing right customer experience
5) A/B testing, and Lean Design or Product Development
4) Asked me way to improve the customer experience and improve overall acquisition
6) Asked me what channels can be used for showing digital offers. Which channel will be more useful and why
7) Asked me to design the system for digital offer system for one channel then asked me what I will do to launch digital offers in another channel.
5) Finally, they asked me to as calculate which channel will return their investment faster. They gave 3 channels with following data
Email: Development time: 3 Months, Cost: 100K/Month; Reach: 40%, Impression/motnh/customer: 2; Click Through Rate:5%; Digital offer buy rate: 20%, Digital offer buy revenue: $1/offer
Phone: Development time: 2 Months, Cost: 100K/Month; Reach: 20%, Impression/motnh/customer: 4; Click Through Rate:5%; Digital offer buy rate: 20%, Digital offer buy revenue: $1/offer
Web: Development time: 2 Months, Cost: 100K/Month; Reach: 40%, Impression/motnh/customer: 2; Click Through Rate:5%; Digital offer buy rate: 5%, Digital offer buy revenue: $1/offer
I applied online. The process took 2 days. I interviewed at Capital One (McLean, VA) in Jan 2015
Interview
Multiple interviews. Project management case, business case, two job fits, and a design challenge. Business case is the same for their analyst group and seems like the highest failure point. Design challenge is open, friendlier interview than the rest. Hard to enjoy at the end of a long interview day.
Interview questions [1]
Question 1
How to perform a cost benefit analysis on a business project.
I applied online. The process took 3 weeks. I interviewed at Capital One (Tysons Corner) in Jun 2015
Interview
I applied online, got a call from a recruiter, had a phone interview with the hiring manager and then went on-site for a full day of interviews (7 hours of interviews in 8 hours). The full day of interview had 1 behavioral, 2 job fit, 2 case and 1 design challenge. The entire interview process was fairly positive, I was very interested in the company and position and left feeling good about it.
It will soon be two months since I interviewed and I have yet to hear a single word from them - not even a rejection. Considering how much time and effort I spent on it, it is incredibly disheartening that they didn't even have the courtesy to officially reject me. All my emails to the recruiter post interview were ignored. Overall the entire experience left a very sour taste in my mouth, which is disappointing because I was really excited about the company and the opportunity.
Interview questions [1]
Question 1
Tell me about a time you had to influence someone without authority