Citi Custimer Service Representative interview questions

Filled out online application. Received a phone call from recruiter 5 days later. She asked me about my prior positions and what I did there. She explained the position and pay rate. She then set up an in person interview at Citibank for the following week. The in person one on one interview lasted about 30 minutes. She asked me various questions that related to my online assessment. They wanted me to reply in the S.T.A.R format. SITUATION. TASK. ACTION. RESULT. Some questions she asked were "Tell me about a time you had a tight deadline with a goal to meet" "Tell me about how you would handle your co-workers being upset about a new implentation in the company" There was about 7 questions like this. She also noticed two employers that I had been with less than a year and asked me what happened there. She then had me take a seat outside of H.R. (Which I think means a good sign you get the position) H.R went over the pay ($14 hr-bi-weekly), schedule (4-12's or 5-10's with mandatory Saturday), training (lasts 9 weeks). Training doesn't start for another 20 days. I chose to do my fingerprint FBI check that day. I was then informed I had TWO days from then to complete my drug test. They test through Labcorp and it is helpful because they had locations all over the city. It takes time for the FBI check to come back- and there's a possibility you could get fired after already starting, from what I've heard.