Citi Custimer Service Representative interview questions

Applied initially online, took an assessment test, was notified promptly that I passed and would be contacted by a recruiter. Next day recruiter contacted me, I missed the phone call, so I received an email from her, after following up with email, I contacted again was told information would be forwarded to local recruiters, and that was 2 days ago.

Only one interview face to face with two hiring managers. They mostly asked questions on my background and questions on how I would react in different types of situations. The interview lasted one hours