Citi Customer Solutions Officer interview questions

There would be a total of three steps for the hiring process. First, one of the hr team will conduct an initial interview that may take around 5-10 minutes. He will just ask normal questions about your employment history and why did you choose Citi. He will also test your communication skills. On my case, he asked me to summarise the last movie that I saw. Since I was stuttering at that time, I was given another chance so I summarised another movie I have watched. I passed so the next step will be the online assessment that took around 1 hour and 30 minutes mostly about behavioural situations. Once you passed, the last step will be a panel interview wherein there will be two people interviewing you. One of them is an operations manager. It took them 45 minutes to interrogate me. I was so disappointed that just by nodding every time he talks and agreeing with what he says kind of annoyed him. He told me that he was kind of bothered by it. But that’s the way I am, right? So they proceeded on asking me questions. They will ask you to tell something about yourself that isn’t on your resume, your hobbies, your employment history, your future plans if get hired and etc. They will also question you about integrity and ask you state a situation that tested your integrity. Of course no employee is perfect so I told them one situation that tested my integrity before. I was just being honest and not being hypocrite. After the interview, you will just wait for 10-15 minutes for the result. Then, they would call you again and give you a feedback. They only feedback that I got was everything was somewhat fine except for the integrity part. So i failed the last part of the process. On my opinion, i think it would be better if integrity is asked on the initial interview so they would know if one is qualified or not right away. I have spent almost the whole day waiting for the result. Some of the applicants like me came from provinces and had a hard time commuting just to get a job. But a single mistake can ruin it. I hope Citi would be more considerate next time.

It was a normal bpo interview process. You would have to sign up waiver of data consent, proceed to initial interview, exam, then I believe it's the panel interview. What they were looking for is someone who is either a fresh graduate without any experience or a high school graduate with 1 year of bpo experience. I am a fresh grad with 6 months of bpo experience because I used to be a working student. The recruiter didn't seem to focus on my credential though. He kept asking me why I only had 6 months of experience. I mean, what do you want me to do? I left because the account that I handled is not in line with the degree that I have. That's why I was applying to Citibank so I get in the banking industry and move forward together with the organization. I kept on explaining over and over again and he keeps on asking the same questions. We were not on the same page by the time I sat for his interview. He seemed so uninterested by the time we started talking.