Concentrix Customer Service Representative Customer Service Representative interview questions

Two same day interviews. I Sat in a room and asked simple questions like name a time you had a problem and how did you solve it? Then the interviewer gave advice on how to impress the hiring manager. Waited in the room and the hiring manager asked me the same questions. Gave me details of the job and offered a position. Received an email for the background check. No drug test. Very quick hiring process. Another email was sent with details of the training schedule.