Concentrix Customer Service Representative Customer Service Representative interview questions

Once received the CV, they will call the candidate in order to verify English skills, as he/she will be working in the English line and another language line (which would be the native language). After the call they will invite the candidate for written assessment, nothing difficult, just two paragraph, one in English and the other one in the native/second language. If candidate is successful, he will be invited for the oral interview. Usual customer service questions: give an example when you dealt with an irate customer....