H&M Customer Service Agent interview questions

1 step - screening call (explaining position and requirements, asking why you applied for position and what’s the motivation) 2 step - email test where you need to be customer service agent, answering possible emails from customers (knowledge of procedures not required, just checking tone of voice, grammar and problem solving skills) 3 step - interview and possible role play (same as step nr 2, but pretending to have phone call, not email).

it was 3 steps. 1º normal question about you and your experience. 2º interview with the manager about your interest in h&m. 3º rolplay. The rolplay was about a problem in the app to find a specific dress, I had to explain where are the filter in the app so see how she can have it