H&M Customer Service Agent interview questions

Assessment day process: 1. Introduce yourself+ describe your ideal house 2. Group improvised presentation 3. Interview& presentation 4. Call centre role play 5. Email assessment Overall quite a pleasant experience; although I had initially applied for another position, I have been informed a day before the phone interview that the only job available at that moment was in the call centre. The group presentation and the call centre role play is a bit stressful, if you lack of experience in customer service.