Marks & Spencer interview questions

completed the online assessment of multiple choice question then went for the one on one interview. My roleplay topic was the missing cake, you are presented with special offers in the booklet with which to shows your knowledge of add on sales and giving details of other stores ( hint use both of those details). Read the booklet very closely to pick out the main details. Very friendly and easy going interviewee then had a short talk with a manager who asked the normal interview questions, why m&s? what service would you expect if you walked into m&s to buy something today etc etc.

Filled out an online application which included answering multiple choice questions about how I would deal with different situations with customers for example helping a customer who looks confused, dealing with conflict with a customer. Invited to interview stage where I did a role play involving an unhappy customer who had ordered a cake for a friend's birhtday but it hadn't arrived. Relatively straightforward to apologise for the mistake and to offer a voucher to spend in store on an alternative cake.