I applied online. The process took 1 day. I interviewed at Marks & Spencer (Leeds, England) in Sep 2011
Interview
The interview basically consists of role play whereby you would be put in a tacky situation where the customer is furious on you as may be they ordered something which hasn't arrive and you dont have any managerial guidance. How would you tackle the situation.
The process took 3 months. I interviewed at Marks & Spencer in Jan 2009
Interview
Initial online screening, personality test- must select most/ least like you. Be consistent- the same statements come up multiple times.
Assessment day, 45 min one on one interview, group case study, role play, write a report and then present it back.
The process took 1 week. I interviewed at Marks & Spencer (London, England) in Apr 2010
Interview
At first, applicants who met the minimum requirements were required to complete three online tests including verbal, numerical and logical tests. A phone interview would follow approximately after a week if the applicant passed the tests. The online tests were not difficult if you practice enough, the phone interview was general straight but the lady did ask a random question about my opinion about the quality of their men's wear products. I personally think that their men's wear products were old fashioned and ugly so I had never bought any and therefore I was not able to give an answer.