How would you handle a difficult customer?
Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
The questions were generic questions regarding myself and my experience.
Participate in a Role play of sales
Did i ever run into a problem at work and what was my response and how did i come to that response.
What happened with my last experience? What kind of difficulties I have had and what did I do to solve them? What was my proudest moment in my career... Etc
Basic questions then they ask you to sell them something random, and want you to try to retain a customer who wants to quit dish.
Record yourself answering the following questions.
Sell me this phone
Role play scenarios and sales pitch
why will you be a good fit for dish and can you sale a person something and do a role pay of trying to sale something to the person who is interviewing you. work ethic and honesty etc
Viewing 1081 - 1090 interview questions
See Interview Questions for Similar Jobs
Retention SpecialistRetention Customer Account ExecutiveCustomer Retention SpecialistCustomer Retention RepresentativeHelp Desk RepresentativeCall Centre AgentEscalation RepresentativeContact Centre AgentCall Center Team LeaderCustomer Retention AgentClient Success RepresentativeClient Support RepresentativeSupport RepresentativeCall Center Service AgentCall CenterCell Phone SalesDirector Customer RetentionCustomer Support Representative