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Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
Role play scenario sent prior to interview
What would yo do in your first month in the role?
tell me about you and what are your qualities
1. Tell me about success stories you had in your previous job? 2. Tell me what can motivate you at work? 3. Where do you think you will be in 2 years from now?
What do you know about the company and what interests you about the specific role? What is your background and how does it relate?
It was about Customer Service experience
You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her?
what would you do if you had repeated calls where a customer was unhappy with you?
Nothing special except for a Manager Intro Call where I was asked about my opinion on various lifecycle marketing topics such as reactivation, retention, metrics, segmentation, automation, and so on.
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