Do you like football , can you talk to people
Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
They asked, “How would you convince a customer who is planning to leave our service?”
Name a time when you had an irate customer and how did you handle it. What do you consider to be your strengths?
Are you okay working 12-9
What experience do you have using paid media to increase retention?
This was limited to my role.
There were no interview questions.
Describe a time when things did not go as planned. How did you identify the gap, what adjustments were made, and what was the outcome?
During the interview I was also asked how I funded my gap year in a way that made me feel uncomfortable
General customer service, objection handling questions eg example of difficult situation/ customer, how you resolved it. Sales role play where you were a travel agent selling a holiday. Talked about perks and benefits outlined in the paper they gave you.
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