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Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
What attracted you to the company and the role being applied for?
How do you prioritise?
Describe a time when you had to help a customer that was unhappy with service they received. Describe a stressful situation and how you handled it.
What would make me a good customer retention specialist?
How I would handle a difficult customer? (i.e. being screamed at, called names, swearing, etc)
Nothing
I was asked how I resolved a specific difficult customer they wanted step by step details.
Standard “tell me about a time” questions.
If I could tell them about a time when I dealt with a irate customer
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