Is Adobe a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Adobe have rated their employer with 4.8 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of Adobe employees being 4.1 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Adobe now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Adobe .

Does Adobe pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Adobe with 4.8 out of 5 stars based on 49 anonymously submitted employee reviews. This is 15.7% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Adobe.

What are the top reviewed jobs at Adobe?

Software Engineer (625) , Computer Scientist (315) , Senior Software Engineer (226) , Account Executive (140) , Member Of Technical Staff (140) , Research Intern (135) , Customer Success Manager (123) , Product Manager (121) , Intern (116) , Technical Consultant (116) , Account Manager (107) , Technical Support Engineer (97) , Program Manager (94) , Manager (91) , Senior Computer Scientist (87)

What are the pros of working at Adobe according to real employee reviews?

"Good work/life balance (the lights would always turn off at HQ around 5:30!)" ((in 1283 reviews)); "perks are amazing and people are great" ((in 823 reviews)); "Good work culture and better project" ((in 507 reviews)); "Good salary and perks and stock options" ((in 321 reviews)); "Good stock options and pay" ((in 296 reviews))

What are the cons of working at Adobe according to real employee reviews?

"Middle managements has too much power and if you get a bad manager then you are out of luck" ((in 264 reviews)); "Frequent layoffs and have to perform well to keep the job." ((in 94 reviews)); "No work from home :(" ((in 72 reviews)); "Less growth opportunities for certain roles" ((in 66 reviews)); "Every couple of months our middle to upper management tell us that the company needs to take some kind of new direction." ((in 58 reviews))

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Adobe

Adobe Customer Service Manager (CSM) reviews

4.8

99% would recommend to a friend

(49 total reviews)

Shantanu Narayen

99% approve of CEO

99% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.8

Compensation and benefits

4.6

Culture & values

4.4

Work/Life balance

4.4

Senior management

4.3

Career opportunities

Customer Service Manager (CSM) employees have rated Adobe with 4.8 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Adobe is rated 25% above average by Customer Service Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

49 reviews

5.0

Oct 17, 2024

Exposure to cutting-edge technologies and practices in the IT and networking sector.

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Exposure to cutting-edge technologies and practices in the IT and networking sector.

Cons

Fast-paced work environment that can lead to high-pressure situations and tight deadlines.

5.0

Sep 13, 2024

Greatest place to work in India

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Employee Centricity and Great products

Cons

3 day wfo Traffic roads

4.0

Jul 15, 2024

Customer Success at Adobe

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Excellent company culture - Good Salary - Amazing employee benefits/perks (Learning and leisure stipends, health insurance, paid day off every month)

Cons

- Heavy workload - Painful and lengthy operational SOPs (E.g. processing order forms and creating new licenses) - From a product and pricing perspective, Adobe was extremely slow to respond to competitor moves and market trends

Viewing 7 - 9 of 49 Reviews

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Jobs at Adobe

Head of Customer Success

Director of Customer Success, Business Professionals

Director of Customer Success, Creative Professionals

Senior Customer Success Manager

Manager, Subscription & Custom Services Sales Specialists

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Adobe reviews Adobe Customer Service Manager (CSM) reviews

Adobe

Adobe Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Exposure to cutting-edge technologies and practices in the IT and networking sector.

Greatest place to work in India

Customer Success at Adobe

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