Is Adobe a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Adobe have rated their employer with 4.8 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of Adobe employees being 4.1 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Adobe now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Adobe .

Does Adobe pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Adobe with 4.8 out of 5 stars based on 49 anonymously submitted employee reviews. This is 15.7% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Adobe.

What are the top reviewed jobs at Adobe?

Software Engineer (625) , Computer Scientist (315) , Senior Software Engineer (226) , Account Executive (140) , Member Of Technical Staff (140) , Research Intern (135) , Customer Success Manager (123) , Product Manager (121) , Intern (116) , Technical Consultant (116) , Account Manager (107) , Technical Support Engineer (97) , Program Manager (94) , Manager (91) , Senior Computer Scientist (87)

What are the pros of working at Adobe according to real employee reviews?

"Good work/life balance (the lights would always turn off at HQ around 5:30!)" ((in 1283 reviews)); "perks are amazing and people are great" ((in 823 reviews)); "Good work culture and better project" ((in 507 reviews)); "Good salary and perks and stock options" ((in 321 reviews)); "Good stock options and pay" ((in 296 reviews))

What are the cons of working at Adobe according to real employee reviews?

"Middle managements has too much power and if you get a bad manager then you are out of luck" ((in 264 reviews)); "Frequent layoffs and have to perform well to keep the job." ((in 94 reviews)); "No work from home :(" ((in 72 reviews)); "Less growth opportunities for certain roles" ((in 66 reviews)); "Every couple of months our middle to upper management tell us that the company needs to take some kind of new direction." ((in 58 reviews))

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Adobe

Adobe Customer Service Manager (CSM) reviews

4.8

99% would recommend to a friend

(49 total reviews)

Shantanu Narayen

99% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (49 reviews)

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Customer Service Manager (CSM) employees have rated Adobe with 4.8 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Adobe is rated 25% above average by Customer Service Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

49 reviews

4.0

Jun 18, 2024

Stable and safe

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Friendly and supportive work culture

Cons

Finding the right people internally to help you can be difficult in a big org

5.0

May 10, 2024

Amazing work life balance

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Employee friendly company, with amazing benefits

Cons

There is no down trends in this company

2.0

Apr 17, 2024

Experience in Adobe

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, room to grow your skillsets

Cons

Unfair Performance appraisal and micro-mgmt by the Manager

Viewing 10 - 12 of 49 Reviews

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Director of Customer Success, Business Professionals

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Director, Change and Release Management

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Adobe

Adobe Customer Service Manager (CSM) reviews

Company ratings over time

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Stable and safe

Amazing work life balance

Experience in Adobe

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