Is Adobe a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Adobe have rated their employer with 4.8 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of Adobe employees being 4.1 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Adobe now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Adobe .

Does Adobe pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Adobe with 4.8 out of 5 stars based on 49 anonymously submitted employee reviews. This is 15.7% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Adobe.

What are the top reviewed jobs at Adobe?

Software Engineer (625) , Computer Scientist (314) , Senior Software Engineer (226) , Account Executive (140) , Member Of Technical Staff (140) , Research Intern (135) , Customer Success Manager (123) , Product Manager (121) , Intern (116) , Technical Consultant (116) , Account Manager (107) , Technical Support Engineer (97) , Program Manager (94) , Manager (91) , Senior Computer Scientist (87)

What are the pros of working at Adobe according to real employee reviews?

"Good work/life balance (the lights would always turn off at HQ around 5:30!)" ((in 1282 reviews)); "perks are amazing and people are great" ((in 826 reviews)); "Good work culture and better project" ((in 493 reviews)); "Good salary and perks and stock options" ((in 307 reviews)); "Good stock options and pay" ((in 305 reviews))

What are the cons of working at Adobe according to real employee reviews?

"Middle managements has too much power and if you get a bad manager then you are out of luck" ((in 255 reviews)); "The annual layoffs mentioned by others are really more about shifting jobs offshore" ((in 90 reviews)); "No Work From Home Policy in our Department" ((in 71 reviews)); "Less growth opportunities for certain roles" ((in 65 reviews)); "Every couple of months our middle to upper management tell us that the company needs to take some kind of new direction." ((in 58 reviews))

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Adobe

Adobe Customer Service Manager (CSM) reviews

4.8

99% would recommend to a friend

(49 total reviews)

Shantanu Narayen

99% approve of CEO

99% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.8

Compensation and benefits

4.6

Culture & values

4.4

Work/Life balance

4.4

Senior management

4.3

Career opportunities

Customer Service Manager (CSM) employees have rated Adobe with 4.8 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Adobe is rated 25% above average by Customer Service Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

49 reviews

5.0

Feb 16, 2026

Great culture

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Culture - Zero politica - Compensation - Growth opportunity

Cons

None at the moment. The journey is commendable so far.

5.0

Apr 4, 2025

Incredible company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Takes care of their employees, committed to innovation and celebrates individuality

Cons

Minimal pay bumps when moving internally, hard to get internal promotions.

5.0

Feb 25, 2025

Great company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, employee perks, solid CEO

Cons

Can be difficult navigating internally due to the sheer size of the company.

Viewing 1 - 3 of 49 Reviews

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Sr. Software Engineer

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Adobe Customer Service Manager (CSM) reviews

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