Is Adobe a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Adobe have rated their employer with 4.8 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of Adobe employees being 4.1 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Adobe now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Adobe .

Does Adobe pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Adobe with 4.8 out of 5 stars based on 49 anonymously submitted employee reviews. This is 15.7% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Adobe.

What are the top reviewed jobs at Adobe?

Software Engineer (626) , Computer Scientist (315) , Senior Software Engineer (226) , Account Executive (140) , Member Of Technical Staff (140) , Research Intern (135) , Customer Success Manager (123) , Product Manager (121) , Intern (116) , Technical Consultant (116) , Account Manager (107) , Technical Support Engineer (97) , Program Manager (95) , Manager (91) , Senior Computer Scientist (87)

What are the pros of working at Adobe according to real employee reviews?

"Good work/life balance (the lights would always turn off at HQ around 5:30!)" ((in 1281 reviews)); "perks are amazing and people are great" ((in 820 reviews)); "good work culture and WLB" ((in 501 reviews)); "Good Salary and growth." ((in 322 reviews)); "Good pay and benefit s" ((in 303 reviews))

What are the cons of working at Adobe according to real employee reviews?

"Middle managements has too much power and if you get a bad manager then you are out of luck" ((in 258 reviews)); "Frequent layoffs and have to perform well to keep the job." ((in 93 reviews)); "No work from home :(" ((in 72 reviews)); "Less Growth Opportunity here at Adobe" ((in 66 reviews)); "Every couple of months our middle to upper management tell us that the company needs to take some kind of new direction." ((in 58 reviews))

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Adobe

Adobe Customer Service Manager (CSM) reviews

4.8

99% would recommend to a friend

(49 total reviews)

Shantanu Narayen

99% approve of CEO

99% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.8

Compensation and benefits

4.6

Culture & values

4.4

Work/Life balance

4.4

Senior management

4.3

Career opportunities

Customer Service Manager (CSM) employees have rated Adobe with 4.8 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Adobe is rated 25% above average by Customer Service Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

49 reviews

5.0

Mar 13, 2024

Great company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Lots of talent and good benefits

Cons

Non. The company is really great

5.0

Feb 15, 2024

Amazing place to work!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, amazing community, inclusive culture, and lot of opportunities. Care a lot about their employees, want to avoid layoffs, and invest in their people.

Cons

Salaries could be higher in some job roles at other large tech companies

3.0

Feb 14, 2024

Culture

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Adobe is very focused on employee wellbeing. They offer a generous PTO plan and wellbeing days off, to allow employees to recharge and come back refreshed.

Cons

The product that I was working on isn't performing well and there wasn't much focus put into it.

Viewing 13 - 15 of 49 Reviews

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Head of Customer Success

Director of Customer Success, Business Professionals

Director of Customer Success, Creative Professionals

Senior Customer Success Manager

Manager, Subscription & Custom Services Sales Specialists

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Adobe Customer Service Manager (CSM) reviews

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