Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Nov 12, 2017
Recommend
CEO approval
Business Outlook

Pros

1) The Status or Position discrimination, 2)No Uniform -> No Curtailment, 3) No Possessions -> Dynamic Sitting The Floor is Yours, 4) Festive Season All Year Long -> As Amazon is a world wide spread Company, 5) People From all over the Country

Cons

Not Yet Felt Any, as Exploring

2.0
Nov 7, 2017
Recommend
CEO approval
Business Outlook

Pros

work from home Provide equipment Nice people to work with Overtime

Cons

Training is short, rushed and not thorough You are thrown out on the floor messing up calls b/c you don't know what you are doing Always a problem with the system Must work weekends

4.0
Nov 5, 2017

Great company to work for!!

Recommend
CEO approval
Business Outlook

Pros

Very friendly environment. No dress code.

Cons

Management is not clear about their decisions.

Viewing 1135 - 1137 of 1,214 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.