Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Dec 28, 2016

Bogus

Recommend
CEO approval
Business Outlook

Pros

Time off when you needed it

Cons

1 week notice of ending job

1.0
Dec 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Sodexos, No dress Code , Approachable managers, Helpful Leads, Leaves , Good pay

Cons

Every week, shift timings might change. People works even on Sundays. Too many Metrics. BREAKS ARE TRACKED AND IF YOU EXCEED THEM, BE READY TO FACE TROUBLE. BPO like work environment and ZERO GROWTH

2.0
Dec 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Work from home, that's about it, no other pros blah blah blah

Cons

Management is non existent, low pay, no help when on calls with customers

Viewing 1168 - 1170 of 1,214 Reviews

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