Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Apr 28, 2016

Customer Service Associate

Recommend
CEO approval
Business Outlook

Pros

Great company to work with. Fun at work. Growth

Cons

Salary is less according to the current market.

5.0
Mar 20, 2016

Great company to work with!

Recommend
CEO approval
Business Outlook

Pros

I noticed when Amazon outsourced its customer service, it is a bit challenging but working directly with the company is much better. Employees are #1 to them.

Cons

Outsourced sites tends to have hard KPI to maintain even if you are not in position to help customer. Kpi that will dig into your salary.

5.0
Mar 3, 2016

Work at home CSA

Recommend
CEO approval
Business Outlook

Pros

Work from home, benefits, PTO, Sick Time.

Cons

Metrics are not fair. Could do better.

Viewing 1186 - 1188 of 1,214 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.