Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (537) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2655 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1621 reviews)); "Amex offers great benefits as well and you can tell they care about their employees." ((in 1540 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 994 reviews)); "Good pay and very free" ((in 751 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 484 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 431 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "Too much office politics but I guess it happens in every company" ((in 86 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,605 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,605 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

3.0

Mar 2, 2022

Great Benefits

Travel consultant

Recommend

CEO approval

Business Outlook

Pros

There are so many places for you to move in the company and the benefits are amazing.

Cons

The work is very much not for everyone and more often than not, customers are very mean. There is also little support for new hires so this job would be best for someone already in the travel industry.

1.0

Mar 16, 2021

Sweat Shop environment

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

Good benefits and insurance (HSA)

Cons

Worked for AX 16 years. Unreasonable metric goals, unable to take breaks without lowering your performance percentage. Micro-manage employees. No way to climb the ladder without brown-nosing with leadership. No time to learn new policies, expected to take training in between calls or small window at beginning of shift. Total sweat shop environment that does not value the customer-facing employees. The only reason reps stay is for the pay & benefits. Stressful!

1.0

Aug 19, 2020

Don't go by the tag 'Best Company to Work For', it's murkier

Compliance analyst

Recommend

CEO approval

Business Outlook

Pros

Get to know a lot about the financial services sector, but you get to know that at any prominent bank, also they have great customer service

Cons

Leaders are rigid, toxic work environment, HR has no role to play and ER will not help no matter how serious your grievance. There is a culture of pleasing your boss even though he/she sets unrealistic work expectations. There is no respect of work life balance. the internal surveys conducted to guage how the employees feel about the company are a sham, as the people manager will force you to fill in good ratings.

Viewing 181 - 183 of 18,605 Reviews

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American Express reviews

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Great Benefits

Sweat Shop environment

Don't go by the tag 'Best Company to Work For', it's murkier

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