Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (537) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2655 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1621 reviews)); "Amex offers great benefits as well and you can tell they care about their employees." ((in 1540 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 994 reviews)); "Good pay and very free" ((in 751 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 484 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 431 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "Too much office politics but I guess it happens in every company" ((in 86 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,607 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,607 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Mar 7, 2020

Disappointed in this Brand Going downhill

Customer service

Recommend

CEO approval

Business Outlook

Pros

Base pay is ok not the greatest for the work

Cons

Sales is the primary focus... Looks like they're trying to weed out U.S. reps all together and send our jobs overseas for less pay however there is a MAJOR cultural difference and they use misleading sales tactics (BIG NO NO!)and other departments such as credit/fraud have absolutely no sense of communicating well and us US reps basically has to clean up the mess for as much as amex charges to carry their products the service has become so disgusting to say the least, compared to our competitors which is probably why we're seeing less tenured and less loyal card members since there's really nothing that stands out anymore about this company (disappointed)

1.0

Oct 26, 2019

Poor Onboarding Experience

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Great Pay - Laid Back - Good Vacation Time - Excellent Paternity/Maternity Leave

Cons

- New employees are given no direction whatsoever (at least in my case) - Upon being hired, had nothing to do for weeks - Nobody even told me what team I was in for about a week - Poor communication for new hires

3.0

Sep 19, 2019

Change for the sake of change

Sbs customer care professional

Recommend

CEO approval

Business Outlook

Pros

High payout ability if you are a good salesman

Cons

All they care about in CCP role is that you ask the "fries with that" question to offer up sales and cross sales on EVERY CALL. If you are not conformable with selling for the sake of selling because your job depends on it, look elsewhere.

Viewing 184 - 186 of 18,607 Reviews

Jobs at American Express

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Ratings by category

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Disappointed in this Brand Going downhill

Poor Onboarding Experience

Change for the sake of change

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