Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (561) , Manager (535) , Software Engineer (502) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2631 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1623 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1535 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1023 reviews)); "Good pay and very free" ((in 754 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 496 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 436 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 119 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 92 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express reviews

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4.1

81% would recommend to a friend

(18,587 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,587 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Jan 13, 2009

OK place to work.

Director

Recommend

CEO approval

Business Outlook

Pros

The flexible work arrangements is one of the best parts of working here. Alot of people cant take advantage of them though, so Im not sure if other groups are as flexible as mine. Everyone is pretty polite and easy to get a long with. No cursing or hostile banking environments..

Cons

very polictical and very slow to get things done. Everything needs to get approved by someone at a higher level and higher level and so on. To get anything accomplished or pushed through takes a very long time and everyone needs to have their say. Its very consensus focused. Not a driving organization.

4.0

Jan 5, 2009

Good Company to Work for, not quite 'Great' yet........

Finance manager

Recommend

CEO approval

Business Outlook

Pros

Continuously improving culture, career opportunities - particularly if you are geographically mobile. Open and honest communication.

Cons

Benefits are outdated and do not suit all needs. Knee-jerk reactions to business issues are commonplace. You get promoted if you are seen to be doing a lot, or speak the fastest and loudest. Outsourcing and off-shoring has been excessive over the last few years but the true success of these actions is definitely limited. There is no accountability or tracking as to the success of these major decisions. Reward is given for implementation only and not long term success of the decision. Some of the claimed financial benefits which drive these decisions are questionable and dubious. The cost of poor quality and re-work plus communication difficulties are unfortunately difficult to measure and as such are excluded !

4.0

Jan 5, 2009

Great to work for - but PMP needs to be fairer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Support for work life balance

Cons

Artificial feedback process. Performance rating approach means high performance not always recognised

Viewing 18577 - 18579 of 18,587 Reviews

Jobs at American Express

Customer Care Pro-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Tele Sales Consultant - Sunrise

Analyst-Compliance - AML Investigations

Manager-Control Management

Vereinigte Staaten von Amerika

$89K - $150K /yr

(Employer provided)

View job

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OK place to work.

Good Company to Work for, not quite 'Great' yet........

Great to work for - but PMP needs to be fairer

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