Best Buy reviews

3.5

59% would recommend to a friend

(41,816 total reviews)
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Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.5 out of 5 stars, based on 41,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

42K reviews
2.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice PTO and benefits friendly co workers and managers

Cons

Call centers dump calls not related to the work you do as they are paid based on number of calls they take so constantly dealing with escalated angry clients who have been constantly transferred around. not much room for advancement and leaders are let go constantly during reorgs. out-sourced all the pc remote repairs so only in store repairs are done by local agents now.

2.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Great technical experience as well as being challenged to build leadership skills through practice. Best Buy used to care about its employees and customers by having classes and seminars for employees to learn to be better, but through the change in CEOs and failure to hold management responsible for their actions and inaction this company has tumbled down the mountain faster than people could race down a mountain for cheese.

Cons

Management acts as though they are saving the planet. Meanwhile management steals from the company both in product and in time clock stealing. Management is disrespectful and only concerned with hiring attractive females and making fun of ones they consider ugly. Male managers who would go into female leadership meetings and make sexist comments. Company does not care about employee experience anymore.

2.0
May 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Seeing people light up when you help them is fulfilling. The Consultation Agents and Advanced Repair Agents are all very pleasant. Everyone is understanding when they have to help other Agents out with work they are pulled away from.

Cons

Management can be very toxic or make very shortsighted decisions. There are more Clients to help than staff to help them. There is never a good time to take a lunch, and you can easily go over a week without getting one. Corporate lines often set incorrect expectations for repair completion times and what we can and cannot do over the counter. When you call out, there is nobody to come in to fill your shift. You are constantly being pulled away from other tasks to help Clients, oftentimes not getting back to what you were initially doing for over an hour.

Viewing 175 - 177 of 41,816 Reviews

Glassdoor has 43,365 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.