Best Buy reviews

While teamwork is often emphasized as a must, there are some disjointed system and definite disconnects in communication. A major example of this would be between different sects if the company such as store associates and Geek Squad installers. Best Buy store associates will sell new home theater systems or home computer setups and accompany them with Geek Squad installation. Geek Squad will show up at the home blind being oven nothing but notes about the sale and what their meant to install. For this example well go with install and mount a new tv. The store associate eagerly sells this bundle but has never seen the clients home ore where they intend to mount. So now Geek Squad is asked to mount over a fireplace and their is no power and no suitable studs to mount that new tv. So no the client is disappointed and Geek Squad is out in an awkward situation that will lead to rebuttals at the store. It’s a struggle to have all the many groups that run Best Buy firing on the same cylinders. But with any major group problems are expected and like many other company’s this issues are addressed and handled to the best of Best Buy’s ability.

- "Boys Club" mentality. Often promote friends vs Qualified Candidates - Gap between corporate employees understanding retail and big box (actually working inside a store) - Local Market Team is VERY disconnected from their employees and often don't take the time to understand each individual store and manager - Local Market Team (Minneapolis) is very inconsistent with accountability and goals = favoritism is an issue with the Market Team - Doesn't listen to employees and often sweep issues (including HR issues) "under the rug" - Store Employees are not valued in the Minneapolis Market - Company allows Directors, including Market Directors that manage an entire market of stores, to not even live in the market for a year!! Therefore, management doesn't even make it in to all the stores in their market for at least a year and we waste THOUSANDS on travel for them