Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 637 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 577 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 519 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 376 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 469 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 106 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

80% would recommend to a friend

(7,600 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,600 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Mar 13, 2018

Plenty of Change - Good and Bad.

Customer insight analyst

Recommend

CEO approval

Business Outlook

Pros

Great location, good people on the whole and subsidised canteen is great to have. The job itself in many ways is what you make it. There is continuous change taking place across the whole company and a result there are huge opportunities for personal growth if you want to run with them.

Cons

There were some teething problems when the company moved towards a product centric structure. Lots of movement meant my personal reporting line and that of all the analysts was incredibly messy to say the least which resulted in a feeling of displacement for a while.

Booking.com Response

Hiya and thanks for your feedback. I agree there are loads of opportunities for colleagues who want to grab them. With regards to your cons, we only moved to a full product org 18 months ago and yes as with any major change there are challenges. However, 18 months ago there were 43 people in Customer Product today there are more than 65 and by the year end there will be ~100 so we are certainly investing in the team. Also with regards to analysts in particular we are doing some great work as we speak to provide extra support to the analyst population. Thanks again Ryan

4.0

Mar 13, 2018

A great place to work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, amazing office, multitude of events

Cons

Low salary, too many meetings

Booking.com Response

Hi thanks for your review and rating. Picking up on the salary point, this is clearly an area where we always want to improve and everyone wants more. However, we do benchmark ourselves in engineering twice a year, and are very focussed on making the right investments in package so we stay competitive. Will we ever give everyone exactly what they feel they want, probably not but we do think we can offer a competitive salary, a great range of benefits, a place to learn and develop AND be a great place to work which is a great combination. Thanks again Ryan

4.0

Mar 12, 2018

Account Executive

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great culture and opportunity to grow

Cons

No acctual cons to write

Viewing 7087 - 7089 of 7,600 Reviews

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