Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (177) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 640 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 552 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 482 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Bad leadership as far as I know." ((in 101 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Booking.com reviews

4.1

80% would recommend to a friend

(7,597 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,597 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,597 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Nov 8, 2017

Way to go!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company culture, vibrant and multicultural office based near City Centre. Business is growing at a very fast pace. There are opportunities to progress internally and people genuinely care about each other. Management listens to the employees and takes on board their feedback.

Cons

We have come a long way but I feel that some departments for instance post rental needs to be more organised as sometimes people can find the workload overwhelming. We are continuously evolving in terms of our perks but I think that benefits scheme can be improved such as introducing reasonable medical insurance plan and improving sick pay etc.

Booking.com Response

8y

Hi, thanks for your review and rating. I agree we have come a long way but still have much to do,, we always will do, becoming a truly amazing place to work is a job that's never done :-). We are trying our best. Thanks again Ryan

4.0

Nov 7, 2017

Great Company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cultural environment with some great people from all over. Varied workload and good location to get to within a city centre, management can be rather flexible and the on site canteen food is lovely.

Cons

Benefits are ok but could be improved a little and salary could be better for the work

Booking.com Response

8y

Hi thanks for your review and rating. We have made big moves forward over the last 3 years with our pay and benefits. Having said that, this is an area that we constantly need to keep under review. I'm not sure which part of the business you work in but I can promise we are looking at this all the time. Thanks again Ryan

4.0

Nov 7, 2017

Customer Service Executive

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Nice environment, great colleagues, good culture

Cons

Too many KPIs, work in late shifts

Viewing 7165 - 7167 of 7,597 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Product Manager - BDX IAM

Booking.com

Booking.com reviews

Company ratings over time

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Reviews by job title

Way to go!!

Great Company to work for

Customer Service Executive

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