Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 629 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 588 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 526 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Mar 19, 2017

A great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A great platform to demonstrate your ability and skills, Booking.com continues to grow and break the "norm". When a company evolves at the rate Booking has, it is always susceptible to some form of teething issues. However, with the exceptional work rate of it's employees, the company allows for those teething problems to be resolved by not only listening to it's employees, but also empowering those in their specialized fields and trusting their judgement and decision making.

Cons

Hard work from employees sometimes mask the need of training and process management. The company is working hard on investing in it's core training program, but more is needed to assist those who can not evolve through hard work alone.

5.0

Mar 17, 2017

On the Up

Product owner

Recommend

CEO approval

Business Outlook

Pros

Great environment & people Massive strides have been made in terms of benefits and starting a clearer path for career progression but there is still work to be done

Cons

Change takes a long time to enact Experience widely varies depending on line manager and I sometimes felt pushed into a position which wasn't right for me Failed to listen to my concerns about my role changing

Booking.com Response

Hi and thanks for your rating and review, it really is appreciated. Thank you for recognising the improvements that have been made, we are working hard in this area but I agree that we still have a way to go but I'm confident that we will get there. As you know, we introduced a fundamental restructure last year and over all, I would say it has gone well for most colleagues. However, change of this nature does take time to bed in and I'm sorry that it did not feel right for you. We will continue to drive improvements across the business both in terms of pay and benefits and management competencies. I'd like to wish you well in your new role and thank you for everything that you contributed to Rentalcars.com

2.0

Mar 17, 2017

CS at booking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good climate nice people good location travel expenses are covered until two hundred euros flat hirarchies

Cons

They dont give you enough time for your work The job is sometimes boring The travel expenses are not fully covered

Viewing 7285 - 7287 of 7,594 Reviews

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