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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

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      4.1

      80% would recommend to a friend

      (7,587 total reviews)
      avatar

      Glenn Fogel

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,587 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jun 1, 2018

      Low morale across the board and declining

      Cs senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Free lunch served on site -Great colleagues -Lots of potential for progression if you work at head office in Amsterdam

      Cons

      -Treated like children, micromanaged even at a supervisory role. -Lack of progression -very high performance pressures -more and more work added to the roles with no recognition or pay increase -Highly stressful job -lack of transparency -the few promotions in the office are decided before even advertised

      avatar
      Booking.com Response
      7y
      Thank you for taking the time to give us this feedback. We’re disappointed to hear about your experience. As you’ve mentioned, we are currently growing and evolving at Booking.com, so we’re working even harder to make sure that our workplace continues to be somewhere all our employees feel comfortable, supported and inspired. We also wanted to let you know that promotions are always based on merit. An employee is eligible for a promotion after 12 months in a role and a manager does not have the possibility to refuse any application outside of those conditions. If you feel this is the not case, we ask that you contact your HR Business Partner directly or contact the 24-hour ethics & compliance line – conversations are always confidential. Again, thank you for your feedback – it will help us as we move forward. Many thanks, The People Team at Booking.com
      2.0
      Apr 6, 2018

      A bit of a let down

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch, fresh faced team, energetic people, multi cultural environment, fast paced, free drinks, friendly co workers

      Cons

      No values when dealing with customers, no clear command/ advice structure, bullying from management, constant stream of changes where no one clearly new what was going on, no back up from mangement

      avatar
      Booking.com Response
      7y
      Thanks for taking the time to share your thoughts with us. We appreciate any feedback that helps us improve, both from present and former employees. Please know that many of your concerns have been brought up in our recent employee engagement survey – We know that the strong growth we are experiencing comes with a lot of change. That is why we are actively working on improving our change management capabilities through better project management but also dedicating more local ressources to change (Implementation Specialist and Communication specialist now on every site). And when it comes to customers, we do have strong values around how we view, treat and serve them. If that's not being communicated correctly, that's something we must change immediately. Bullying of any nature from any colleague is unacceptable here and directly contradicts with our values. Even though you're no longer with us, if you're aware of any instances of bullying, we'd like to hear about them so we can investigate. Many thanks, The People Team at Booking.com
      1.0
      Jan 6, 2018

      I wasted some years of my life

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Multicultural company with people from all world - You need to think in global scale for millions of customers

      Cons

      - Directors never acts as leaders. If one team have problems, it easy to dissolve the team and blame the members than reflecting why this is happening - Old mentality: Strict working hours, old way of evaluation the employees. Only politics matter. You will be promoted if you are Dutch, you are in the grace of one of the directors and you are not a Person of Color or a Women. - The CEO has no idea what is to be a CEO. We were super happy of having a Woman in Tech as CEO but this went away few months later when became obvious that she has no idea how to improve the company - The data is used only to justify the decisions. So if you try to justify that the data is not being used correctly you are tagged as a rebel - A/B testing is used as an excuse to improve revenue. If you explain how the product it is not being improved, you are moved to another product area.

      avatar
      Booking.com Response
      7y
      Thank you for providing this feedback. It’s important to us that you feel supported by your leaders and feel comfortable sharing ideas that challenge how we think. In addition, it’s our belief that promotions should be based on merit and after thoughtful evaluation. We want to create a supportive environment where every employee is treated fairly and has the opportunity to progress. We’ve already started this process with hiring a new Learning and Development Director, who will make performance management a key focus this year. That said, we would really like to understand your situation better. We encourage you to reach out to your HR Business Partner and relay your experiences with them directly. Alternatively, we also have our confidential ethics & compliance helpline, which you access via the link on your desptop. More information on how to report your concerns can be found on the internal ethics & compliance portal. Many thanks, The People Team at Booking.com
      Viewing 136 - 138 of 7,587 Reviews
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      Glassdoor has 9,130 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.