Booking.com reviews

Constantly monitored. Everything you do is watched and screened. You have 1 break in the morning and one in the afternoon, 15 minutes of each. You dont decide when you take it and have to be exactly on time. You get the in trouble if you take more than a 15mins break. 30 minutes lunch...food is free but taste like prison food. Better to eat outside the office. Management sleep with employees and only get a little slap on their wrist meanwhile customer service agents can be sacked for any reasons : was sick more than 3 times in 1 year (!!!) , was late more than 3 times in 1 year. You are considered late when you start 1 minute later than your schedule. It is very hard to get a promotion unless you are friends with the management and kiss up to everybody. If you are shy, introvert, quiet : it will be perceived as lack of interest and management will suggest you to make an effort and change your personality. Most of the team leaders are clueless and treat the employees like robots and expect a lot of them. They don't know what agents in customer service go through during one day as they never never did this job. So how can you be their team leader if you dont even know what they do ?! There is an intern social network (Facebook but company only) on which you are required to be active and constantly monitor for news and updates. It's very distracting as employees use it to make fun of customers or create meaningless groups that have nothing to do with the work. They should get rid of it and use the official channels for news and update. This company asks a lot of their employees : very early start, mixed with late shifts, you work most of bank holidays and it is a nightmare to get your holidays / days off accepted. They tried to blind you with benefits : free fruits, hot drinks, free meals, team outings and monthly parties BUT it is a HORRIBLE company. If you're not white you don't move up.