Here's the full anecdote: throughout your training process, you're led to believe that you matter. It's only after a few months in that you begin to wake up from the hypnotic state and realize that your job is to defend immoral policies of a corrupt industry and the company that fuels this injustice. The very fabric of the infrastructure is set up so that they are prepared to expel your crushed soul and replace them with another naive one. It won't take very long for you to realize that the whole of the company looks down on you, and that non of the backend departments care about the real end-user experience, and anyone whose job isn't being jeopardized by the lack of whatever it is that you're trying to accomplish will care nor contribute towards your accomplishment of that goal. Prepare yourself if you're being hired pre-peak, as you'll be witness the mass layoffs in the autumn seasons just before the end of peak party. If you manage to make it past peak, you'll see that the cheerful glee from the faces of those you were in gradbay with will have been wiped out. These always come in stages without a single exception.
Do not expect miraculous promotions if you don't already have the qualifications required for more commercial roles. There are plenty of mainland Europeans with a masters or above, just in the call center to get a foot in the door. This is not one of those companies that'll provide the funds and training in exchange for your dedication and hard work.
Don't underestimate the complexity of the role compared to the other call center jobs. Other call centers design their policies to avoid complaints wherever they can - this one is designed to sustain other priorities.
Staff retention is an issue for a reason.
