Booking.com reviews

- You need to be physically in the office from 10 to 17, your manager will lash out on you in your face if you don't. Of course WFH is not permitted by the company (though some managers still allow it). Even taking sick leave is stressful, because your manager will "discuss" your health situation the day after your absence, and claim it's not that serious enough to affect your daily work then threaten to give you bad review scores. - Toxic company culture, management bullying and retaliation is pretty common in the work place due to broken performance review process, where only the decision of your direct manager counts. So you'd better listen to them and do anything they want you to do, or you'll get screwed over your scores. - Promotions ultimately depend on your personal relationship of your direct manager and track manager. - Burnout is quite common in the company, yet management doesn't consider it a mental health issue so people continue to suffer from it. - The lack of proper manager trainings and good promotion reviews cause almost if not all the people problems in the company. Yet HR/People department and even C-level management doesn't care about this at all. - Tech innovations and best practices are not valued within the company. C-level management even states that "we are not a tech company" publicly in all-hands events.

London office is probably the worst off all. Company treats agents like rubbish. Office full of fake people who's smiling in to your face and then will be happy to betray you. Team Leaders are completely useless. They are not even trained basic to give a support to staff. All they doing just going from one pointless meeting to another and making staff feeling miserable. Even those team leader who used to be an agents are completely changed after promotion. Freaky Fridays (staff party) everyone getting very drunk fast (because it's limited time for free drinks) and then Team Leaders and management behaviour is shocking. Agents getting punishment if they were ill, they recieving a warning and bonus cut. Quality department. Every couple of month creating new (!!!!POINTLESS) procedures to show they are doing something and same time making agents life more difficult. Some people got mental health issues because of office environment and sick atmosphere.