Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Oct 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Great people to work with Free breakfast

Cons

It seems the only focus of the company is make quick money in the short term without improving the product. In fact lot of the logic of the business is still based on a dreadful legacy system that is very costly to maintain. New projects that should be the core of the new improvements are understaffed. The opinion of engineers are completely dismissed by management when is time to set the strategy and that create requirements that are almost impossible to achieve with this old legacy system. The management change primary focus every 2/3 quarters making really difficult to achieve something meaningful. There is almost no room for career and salary improvement. In particular, the salaries are sub par compared with the industry.

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Booking.com Response
7y
Hello, I can see you’ve been with us for over a year and during that time, you’ll have seen us do a lot of things well, but am disappointed that your take is focused on us being “short sighted”, so am happy to talk about that, because I don’t want you or any other colleague feeling that way. We’re a commercially focussed business and I think that’s the right way to be, but we’ve never stopped thinking and innovating our Taxi division and our insurance product being just two examples. It's true that we have some old tech but as you'll be aware we are replatforming as we speak. Let me reiterate, the opinions of all colleagues, Engineers, Customer Service Advisors, Email marketeers and beyond is fundamental, as you know we proactively ask everyone for feedback on ideas within the business, their level of engagement and how they’d like our new building to look. If you’re feeling that your opinions are discounted, please grab a coffee and a chat with your Manager, Director or me, because your contributions are valid to us all. We’ve always & will continue to benchmark salaries across the industry and as new companies move into Manchester because it’s important to us that salaries are not below par. Again, if you’d like to talk about this, pls reach out to me or another member of our people team. Cheers, Ryan.
1.0
Oct 8, 2018

stay away if you care about your sanity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

free coffee and fruit. pays well for an entry level job.

Cons

team leaders compete against each other. stats are unrealistic. micro managing will drive you insane. open your mouth to share your opinion and you find yourself immediately disliked. two 15 min breaks and if you go over by 1 minute then you're in trouble. one on one meetings are more about the team leaders than you, who, btw, don't know anything about their job and can barely help if you have a question. no room for growth into other positions and the work is extremely repetitive with customers screaming at you on the phone all day while you're taught to keep apologizing. almost everyone is fake and the turnover rate is extremely high. someone quits almost every 3 days.

1.0
Sep 10, 2018
Recommend
CEO approval
Business Outlook

Pros

if you are lucky enough you may end up in a team that uses the latest tech stack

Cons

Too much interference from management and product owners in the engineering department. What started as an initiative to make this company an engineering place ended up in a micromanagement environment , increasing headcount with mediocre engineers and filling management and product owner positions with people that lack or have no engineering background.

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Booking.com Response
7y
Wow! Thanks for your feedback, although I am clearly very disappointed with how you feel. My surprise is kind of enhanced by the fact that on Friday I participated in Go Innovate (our week long celebration of Engineering and Product) with a 3 day hack that I thought was one of the most inspiring events we've held and what was most inspiring? The People. I was blown away by the Calibre and passion of our colleagues in engineering, product, analytics et etc. It was a real celebration of collaboration completely at odds with what you describe. Yes some of our tech is dated but we have a plan and are working on it (you must know that). Yes we are still growing and developing as an organisation and growing engineering and product ownership skills. I think your comments about some of your colleagues is frankly insulting. However, I would love to learn more about why you feel the way you do. I'd urge you to reach out to me or Gavin or one of the People Team. I doubt you will of course but that is a shame as you clearly have a strong view and I'd love to understand it (completely in confidence of course) Thanks Ryan
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