Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 167 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 131 reviews)); "travel benefits are good for your self only" ((in 69 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 241 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "low salary and hard to move up the ranks" ((in 90 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 68 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,697 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Dec 8, 2025

Toxic work culture

Customer operations manager

Recommend

CEO approval

Business Outlook

Pros

Staff travel benefits. Good contractual terms thanks to trade unions. Ok pension. Generally attracts good people in terms of front line employees and up to middle management.

Cons

Senior management, leadership and directors are largely corrupt. Very toxic environment where bullying and harassment are rife. Fear mongering is common.

1.0

Nov 28, 2022

Awful senior management

Finance business partner

Recommend

CEO approval

Business Outlook

Pros

- Good benefits - Same band team members usually good

Cons

- Rude and bullying Financial Controller - Lack of coaching - No proper record keeping of achievements - Excessive attrition - Toxic Culture - Excessive demands and lack of clear clarity of end goal from senior management.

2.0

Apr 30, 2022

Was once a great company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good at training people. Staff travel potential benefits are Good, if you can get on flights or flights are actually running.

Cons

Baggage and I.T issues, crew, ground, engineering staff shortages, etc. Leadership team has been very good at blaming Covid for its problems but used it at the same time for the company's long term benefit. Treated staff appallingly from the beginning of the lock down, threatening to make redundant 35,000 people and bring them back on poor wages and stripped down contracts (all this while the government was providing furlough). Only stopped due to unions raising public awareness and causing a public backlash (well done unions). They still managed to frighten/pressure 1000's of staff into leaving and 1000's more to have pay, terms and conditions cut. Staff morale at floor level. As you can see not a particularly nice company below the polished social media surface.

Viewing 67 - 69 of 3,697 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport