Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 159 reviews)); "Good benefits including discounted flights." ((in 125 reviews)); "travel benefits are good for your self only" ((in 66 reviews)); "Fun and good staff to work with" ((in 63 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 250 reviews)); "Low pay and not looked after" ((in 209 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 159 reviews)); "low salary and hard to move up the ranks" ((in 88 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 70 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,705 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

5.0

Aug 27, 2017

It is good

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

They look after you and support.

Cons

I have joined Mixed Fleet in July 2016. I was scared as I have read lots of negative comments. I am happy with my pay, it should be better for the job we do, but we do not live on pots of noodles as news say and we do not sleep in the cars. Some people spend too much money on drinking and shopping ,that is why they suffer. Only bad thing is we do not get enough time down route on most of the trips and sick pay and holiday pay is very bad also you have to pay for your own meals abroad.

1.0

Aug 22, 2017

DO NOT join Mixed Fleet

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

Nice to spend 24 hours in different destinations

Cons

You do not earn what it stated on your contract, it is in fact hard to survive in London or surrounding areas on that wage but you are expected to live within two hours of LHR. Terrible reporting culture borderline bullying. No Work/Life balance. Constant Cuts in the service/product which makes the flights hard as passenger satisfaction is low... why pay those prices for a lousy product.

1.0

Apr 26, 2017

Shameful company

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

Opportunity to travel Meet new like minded people

Cons

Low pay Poor staff travel perks Treat staff poorly High hours Strick sickness policy causing problems Short turnaround in destinations No expenses paid

Viewing 145 - 147 of 3,705 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

British Airways reviews

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It is good

DO NOT join Mixed Fleet

Shameful company

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