This is one of the most racist, xenophobic, toxic environments I have ever worked at. The management are one of the worst in the industry, no wonder there is such a high turn over and us crew are miserable, and most, if not all, share the same opinion! As for racism and xenophobia, the company does not take any actions against racism or to improve cultural awareness. I constantly witness casual racism amongst crew. For example, crew want to avoid flying to India or Nigeria because they "cannot stand them [the passengers]" simply because they are closed minded towards the cultural differences. I don't want to share the exact things I have heard as it may be triggering for some. I've also heard very islamophobic and homophobic comments being made towards other crew, and passengers. The environment is so toxic because there is a strong reporting culture and "office" politics. People are abusing the whistleblowing service and reporting people for anything, out of jealousy and insecurity. Management are so quick to invite people into meetings and penalise them, even if you did nothing wrong. They will find something to penalise you for just because they are power hungry and thrive off of making people feel bad. This company has made people ill. Just look at all the court cases on the government website and the damages this company has made to people's lives. The long working hours don't help either. There is no work life balance. The company forget we are human and need rest. Talk about compromising safety. BA operations is a mess. The last thing you want to do after a long haul flight or a long day of short haul is wait for guidance or buses to pick up the passengers. And this is not Heathrow, but BA's responsibility and they are seriously failing here. Let's not forget the poor passengers that cannot get a hold of anyone so they end up throwing abuse at us about the long waiting times, delays, missing baggage, cancelled flights. They've also stopped us from sharing parts of the job even if it doesn't compromise safety or is in the eyes of the customer. A lot of my colleagues make engaging and inspiring content that not only drive the recruitment, but also engages our customers with our brand. They are shutting up our voices. And as for BA's new TikTok account.....CRINGE. You tell us to avoid language that you use on TikTok to engage with your audience....a bit hypocritical. Want to know the cherry on top of the cake? The god awful uniform. Seriously looking like NatWest Airways at this point. This is a serious downgrade of what used to be a classy and world renowned airline. The company is also hiring anyone at this rate. They are so desperate for staff and as a result, the standards have dropped and crew are complacent and not focusing on safety. The union is working hard to combat many issues facing cabin crew, but this isn't enough. The managers need to be sacked, the same way they fired 10,000 loyal cabin crew during the pandemic.
