Pros
Working from home is good
Cons
Training does not prepare you for most things you do on the job. Software system used is so dated and takes a very long time to work. This does not help when they are timing and monitoring every single thing you do, including bathroom breaks. They will very publicly call you out in front of everyone if you’ve been in the bathroom too long. Equipment I’ve received is old and dirty, I actually had to clean the laptop after I received it. They listen to your calls every day and you receive disciplinary meetings from managers when they deem you “inadequate”. Commission is based on these grades and is virtually impossible to achieve it as you’re expected to know everything. Customers are allowed to abuse you and you have no time between calls to compose yourself. Managers are only interested in superficial issues and never resolve or help with anything fully. Many supervisors are dismissive, although many are quite nice. No feeling of togetherness, never have a conversation with any colleagues unless it’s a manager scolding you. Expected to upsell things that are not beneficial to the customer and leads to awkward situations and complaints. They have a hold and wait policy of 20 seconds when their systems are so so so slow, expected to make conversation during this time with the customer but many are so rude and I am unhappy so why would I want to do that.
