Capita reviews

Don't care about staff at all and only interested in meeting targets. No training or development given. New staff taken on were on higher salaries but would not review current staff salaries. Lots of back stabbing and bosses often had favourites. Poor working environment and low morale.

The advert describing the job is very deceptive. It was it is a 37.5 hour week. This is not true. The shifts are 8-1 or 1-6 totalling 5 hours. That's 4 claimants to assess. The write-up time for each of these is 1.5 hours each. That's a further 6 hours added into your day. Then there is preparation for the following days assessments which takes at least an hour. In total you are looking at a 12 hour day. Also the position is advertised as permanent. One of the first things they tell you on the training is that if you don't pass the training you will have to leave the business. This is no idle threat either. They fired 5 other trainees who did not pass. Furthermore is you do manage to pass the demanding and intense training at your first meeting with the line manager you are told capita will dismiss anyone who does get 5 acceptable reports in a row in the first month and a half of starting the job. This applied to keeping up with cpd course too.