Capita reviews

Tried to give pros for a balanced review, but they all present their own cons. Flexible working - this is because you are based from home 100%. You are unlikely to actually meet real people, so there are no real bonds made between coworkers. No Christmas parties or get togethers unless you arrange (and pay) for it yourself. You have to jump through hoops to be allowed to go into the office. No micro management means they don't really care about you at all - just deliver. And even if you do deliver, there's no loyalty when the redundancies come around (which they have recently done across the board). Capita is really only good for gaining experience - don't expect any other benefits and never think you're indispensable. I've been at Capita for 16 years and the current management make it glaringly obvious you're just a number.

If this role weren't remote, nobody would stay for minimum wage. I've never experienced a job like this before. You're expected to handle 50-80 calls per day while juggling around four different CRM systems. On top of that, every call requires you to fill out a form that takes five minutes, but you're only given one minute for after-call work. The pressure is ridiculous, and to make matters worse, you're constantly dealing with angry and difficult customers. If you value your mental health, this is not the job for you. The micromanagement is overwhelming—they hire people to monitor your every move, and team managers always contact you to point out things you've done. It's just not worth it. Always short staff, nobody stays.