Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
avatar

Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Jun 18, 2013
Recommend
CEO approval
Business Outlook

Pros

got experience in customer service pay was ok £7ish after probation 3months good people to chat with and meet while there

Cons

tight with breaks managers can be little hitlers, make sure you are ok with your manager. some are matey some are not. you must adapt to them took away internet access from us on our contract didn't want us to read in our downtime either! (no newspapers on desks)

1.0
Jun 14, 2013

Terrible

Recommend
CEO approval
Business Outlook

Pros

Your work colleagues, not including the team leaders, unfortunately.

Cons

Capita likes to use scaremongering tactics as well as bullying. Most team leaders do not know anything - in fact chances are a normal advisor knows more them then. Only very few are helpful. You just feel like another number in a huge room with computers which work if you're lucky, but in most cases have issues. As well as the headsets.

3.0
May 28, 2013

Easy going

Recommend
CEO approval
Business Outlook

Pros

- Good process - Well paid

Cons

- Slow decision - Not employee friendly

Viewing 8065 - 8067 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.