Capita reviews

3.0

41% would recommend to a friend

(8,152 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Nov 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Good salary if you're an international employee. One of the biggest companies in outsourcing though that doesn't mean it's the best place to work at.

Cons

Management has no respect for the employees which they treat as invisible. Management does not listen and does not give credit for good work. There is too much business politics going around. No one admits to doing wrong even though it's obvious. Interesting to see the difference between the corporate culture in the UK and Sweden. Management did not consider these difference at all. The employees were expected to work on UK holidays because they were Swedes but also on Swedish holidays because they were working in the UK.

2.0
Sep 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Relatively good salary and benefits in London. Capita is well known around the country. Has a good potential if the company is to turn around. Has financial backing of the parent company at any time.

Cons

Sometimes incompetent management and some employees. Too much hierarchy. Falling behind the industry. Lack of accountability for actions or job done. Not always thinking as a customer service provider should think. Management is too easy with employees sometimes and therefore quality does not improve. Poor pricing structure of services provided. Sometimes it feels as numbers were just guessed.

3.0
Sep 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Large UK presence, diverse opportunities, satisfactory salary (assuming you have at least 4 years good experience) and relaxed work culture.

Cons

Too many cowboys who think they know it. Not sure whether this is due to the company's growth strategy throgh mergers and acquisitions (rather than through organic growth). But definitely there is a mix of super great guys and super not-so-great guys. Unfortunately, I experienced working with the latter more often than wished.

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Glassdoor has 8,868 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.