Capita reviews

3.0

41% would recommend to a friend

(8,152 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Sep 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Large UK presence, diverse opportunities, satisfactory salary (assuming you have at least 4 years good experience) and relaxed work culture.

Cons

Too many cowboys who think they know it. Not sure whether this is due to the company's growth strategy throgh mergers and acquisitions (rather than through organic growth). But definitely there is a mix of super great guys and super not-so-great guys. Unfortunately, I experienced working with the latter more often than wished.

4.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Integrity, strong work ethic and strength in their market. With an obvious public sector bias, process is key so it's important that employees are happy working within a rigid structure. If so, you'll enjoy your time at Capita. I found Capita to be a very honest employer who communicated well.

Cons

Rigid managerial structure. Strong delivery base but not much innovation permitted. Historically, very risk averse although this is now changing I understand. Major contracts (as will any organisation) tend to drag resource from smaller projects to ensure consistency of delivery, which can be incredibly frustrating - but that's an industry issue rather than a Capita issue...

2.0
Aug 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Home based culture, so no need to be in the office all the time.. Reasonable pay. "Big company" ethos. As a group, it's big enough to be able to win business at lower risk due to the sheer volume of work it already has.

Cons

Constant reorganisations. No apparent stategy to market. Is it there to support the rest of Capita or is it there to sell business in its own right? There is also a Management "clique" - you're either in or out depending on your boss's connections. .

Viewing 8149 - 8151 of 8,152 Reviews

Glassdoor has 8,868 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.