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      Capita

      Engaged Employer

      Capita reviews

      3.0

      41% would recommend to a friend

      (8,153 total reviews)
      avatar

      Adolfo Hernandez

      44% approve of CEO

      32% positive business outlook

      Ratings by demographic groups

      Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Mar 8, 2021

      CRAPITA- Horrible Working Experience!

      Office worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zero. This is one of the worst, most unprofessional companies, I have ever come across. They are only interested in one thing and it is money. They don't reward their employees and just buy, but, buy to make money.

      Cons

      IF I COULD GIVE ZERO STARS I WOULD!!! -Poor Communication -Poor wages, promised pay increases for several years and didn't deliver and blamed it this time on the Pandemic. -Had to buy own laptop for working from home -No allowances from working from home -Lots of hawk watching and intimidating actions, even while working from home. -Poor regard for mental health of employees. My friend went through a difficult time and had to leave and when they did, despite saying they were suffering mentally, the company ignored the plea for help and offered an online councillor as a solution, which would have commanded a fee which Capita wouldn't be covering. -Forceful and demand you take on extra jobs, without your agreement and without any pay increase. -Promote Wellbeing, but don't care about Employee's personal life, circumstances or mental Wellbeing. -Blame you on Working-From-Home issues and expect you to fix them yourself, even if you cannot as it may be beyond your control. They then force you to make up the time, despite you being available for work. Even if it is system issues that you cannot repair. -Force you to take 50% of Holidays before June, even if you don't want to or lose them as a result. -Don't reward hard work. -Gave us NOTHING at Christmas for the last few years. It was our own bosses who gave us a Christmas gift, out of their own pockets. Friends have been given €500 for an Amazon Voucher and a Hamper. Capita have their employees NOTHING for Christmas. -Ignorant, disrespectful towards employees

      avatar
      Capita Response
      5y
      Hi, really sorry to hear you have had a poor experience working for the company. You've obviously provided a lot of detail in your review, but we'd like to have a discussion with you to find out more about your first-hand experiences. If you'd be willing to chat, please email getintouch@capita.co.uk to arrange something. Look forward to hearing from you.
      1.0
      Mar 3, 2021

      Enjoyed it for the most part, so glad I moved on though.

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people are great, all suffering together which forms comraderie(main reason I stayed for so long). I quite liked the way Capita Desktop was organised for payslips, holiday booking etc. Generally speaking, people I know who have left Capita have all thrived in their next roles so I guess you could say Capita gives you a base to start your career from...

      Cons

      Being put "at risk" of redundancy 4 times in 3 years Awful systems and technology - really really bad! ZERO opportunities for progression for 99% of people, but seemingly tonnes of opportunities for people who suck up Most management are nice people(a little incompetent), a small minority are unpleasant and borderline bullies. Terrible salary(admin circa 16-18k/Recruiter roles - £21-23k/TL roles - £26-30k - to the best of my knowledge).

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