Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Pension is good but only if you take advice in what funds to invest in and if your on a high salary will you find it worth while. Don't partake in the shares scheme, one big con. Look at the max life of the shares from 1980's to present.

Cons

Too much high staff turnover in work force from top down. Capita has had several financial directors come and go in short time. Too much office politics and managers bullying you to back them up (see Govt Tribunal website regarding Capita former employees taking Capita to court, new managers come and go using the company as a spring board and some of the managers committing fraudulent acts (see media articles regarding pension fraud). Keep being told to book holidays then told that you are unable to take holidays when required. (Reason for leaving)

2.0
Feb 3, 2022

Not Recommended

Recommend
CEO approval
Business Outlook

Pros

You get gadgets to work from home. The only remarkable thing from there.

Cons

Mentally exhausting, really frustrating place to be.

1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

No pros for this company

Cons

fear culture, you are not a person you are a number, managers couldn't give a s*it about you. everything is used for a documented disssion and you are in constant fear of missing a word and get fired because of it. no breaks, even to go to bathroom everything is controlled and the micromanagement is unbearable. schedules are almost slavery, working 22 hours a day, and not possible to take your days off in one go, so couldn't go for a mini-break or anything, because you would have to go to back. Weekends?? What's that?? horrible work culture.

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Capita Response
4y
Hi, could you please drop us a note at getintouch@capita.co.uk - the issues you listed above are so far from what should be happening, and we take them very seriously. If you are willing to provide us more specific detail, we would be extremely grateful. Many thanks, Matt.
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Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.