Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
avatar

Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Aug 3, 2022

Number, not a person

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of your colleagues will be thoroughly decent human beings, and some will be friends for life.

Cons

List format is probably easiest here: 1. You will always be a number, not a human being 2. Promotions will always go to managers friends, and more often than not interviews will be conducted just for show 3. Depending on your department, some of the expected stats to achieve are utterly unrealistic 4. If you're ill or have to take an unexpected absence day, anticipate a full blown war with your line manager 5. Low key bullying and favouritism is a full on trend here 6. You will not be paid enough for the mental torment that this company will rain down on you

3.0
Jun 30, 2022

Good

Recommend
CEO approval
Business Outlook

Pros

Good place to work capita

Cons

Unrealistic targets when doing assessment

1.0
May 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Offer the same 'Perks' as every other big company. Nothing special. At a local level some good management. Always plenty of vacancies as people don't stay very long.

Cons

Senior management do not respect the hard work and dedication of staff at the local level. Career progression virtually none existant, pay increases likewise. Pay is well below national average for pensions sector. You may end up in a situation where you will be expected to train new staff who have been brought in on a salary higher than current staff. Local management forced to prioritise productivity over quality. Avoid this company if you want a career. Overall not a good company to work for.

Viewing 91 - 93 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.