Capita reviews

3.0

41% would recommend to a friend

(8,154 total reviews)
avatar

Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,154 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Jan 15, 2013
Recommend
CEO approval
Business Outlook

Pros

It's a job and will have to do for the time being. But as soon as the job scene improves, I will be running out to get another job. Other staff are very supportive and we always have a laugh. W

Cons

Its all about cost and nothing else matters. A lot of lip service about values and caring about staff but in reality, we are all just a number. Lots of extra hours and weekend work required to meet our targets. Senior Management don't understand the business and what we do yet we are all treated like little kids. Too many restructures which are confusing and demoralising. Bad for morale that 3 of old Senior Managers (who were very good and knew the business and techincal issues) have all left without having secured jobs before they left.

3.0
Oct 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Staff benefits include healthcare, pension, share schemes, childcare vouchers. When the standardised HR processes work, they work well. Capita buys a lot of businesses, which keeps the HR team quite busy.

Cons

Occasional insane edicts are passed down from group IT and group HR. This is probably typical of a large organisation facing the problem of a sprawling mass of semi-autonomous businesses under a single umbrella.

Viewing 136 - 138 of 8,154 Reviews

Glassdoor has 8,870 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.