Capita reviews

I signed a contract to join the company with about a 2 month wait for start date (thus creating debt from living costs) which was my choice. I moved house to live near my new office and when I turned up at work capita had no record of me on their system, I turned up again and again and was told the same while my point of contact had gone off on holiday, it took 2 months to get a response at which point they apologised and offered me a new start date another 2 months later with no explanation or compensation. I have been in a debt cycle since and capita have ignored every single message bar the offer of a new start date. Awfully inconsiderate company potentially ruined my life

There are so many things broken with this company it’s hard to know where to start. The constant drive to cut cost under Jon Lewis has lead to a hollowed out company where most of the profit making businesses have been sold. What is left is high cost, low margin businesses. This has cost the company a lot of its top talent who have been sold off or left. There is a culture of businesses in Capita trading with each other and adding margin on margin. As such the eventual price to the end customer is not competitive. This is reflected in the profitability, the markets and analysts view of Capita and consequently the share price of the organisation. The engagement of several external consultants simultaneously in the past few years advising on reorganisations has been a failure. These constant failed reorganisations just create an illusion of change, The changes have failed to generate real, tangible changes in behaviours and outputs to the customers because change is never given time to embed. It’s a constant cycle of business processes being thrown up in the air for the people who are delivering. This forces people to focus inwardly on rebuilding processes and workflows and not on customer needs and delivery. The consequent level of change fatigue amongst the employees means people have stopped trying and more importantly believing.