Does Capita pay their employees well?

According to anonymously submitted Glassdoor reviews, Capita employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Capita. This rating has been stable over the past 12 months.

How satisfied are employees working at Capita?

41% of Capita employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capita 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Capita?

Customer Service Representative (528) , Customer Service Advisor (261) , Customer Service (150) , Project Manager (134) , Manager (90) , Team Manager (89) , Business Analyst (88) , Disability Assessor (87) , Software Consultant (86) , Consultant (83) , Customer Service Agent (78) , Software Engineer (65) , Senior Executive (64) , Analyst (63) , Team Leader (63)

What are the pros of working at Capita according to real employee reviews?

"Some great people and an effort by the company to keep good processes and structure in place." ((in 513 reviews)); "Good work life balance however unless you are counter cultural you are not likely to stay very long (counter" ((in 338 reviews)); "Colleagues are great and pull together in what feels like a constant crisis or threat of being culled." ((in 261 reviews)); "Work from Home service is good" ((in 240 reviews)); "My team are great and the actual business unit I work for are really nice with some forward thinking people" ((in 186 reviews))

What are the cons of working at Capita according to real employee reviews?

"poor management and when you did report the manager for how you were treated nothing happened" ((in 579 reviews)); "Variable and low salaries even for similar roles" ((in 355 reviews)); "Low pay and not equivalent to the job you do compared to other roles across the country." ((in 339 reviews)); "Capita have a incredibly high turnover ratio and many times the managers don't know what to do themselves." ((in 229 reviews)); "Very poor training and no system in place to ensure adequate support throughout the programme." ((in 205 reviews))

What are employees saying about Capita layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capita layoffs and their outlook for job security at Capita in 2026.

Capita reviews

3.0

41% would recommend to a friend

(8,152 total reviews)

Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.0

Culture & values

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 11, 2015

wrong people in management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fellow employees are very good people

Cons

Wrong people in Management, incompetent SDM's and middle management, Although I heard two have now been forced to leave. Translators will be underpaid. simple google search will tell you.

1.0

Dec 21, 2017

Dissapointed, deflated

Disability assessor

Recommend

CEO approval

Business Outlook

Pros

Looks great on paper, good training.

Cons

14 hours a day 6-7 days a week is not worth any salary, nothing was as advertised or promised, overall very bad experience!! Hi

Capita Response

8y

Thank you for your review on your time at Capita.

1.0

Apr 27, 2017

Avoid Capita

Senior pension administrator

Recommend

CEO approval

Business Outlook

Pros

- Great people on the administration teams/IT/finance - The canteen is ok - Some very good clients Really struggling now....

Cons

- DHP/Nexus have ruined the operations teams - No talking, disciplined if too upset and negative, disciplined if too happy and talking. - Given a number, not a name (literally) - Unrealistic goals. Expected to work harder and faster than possible but it's ok because numbers are the main thing. Quality, customer satisfaction and client relationships do not matter!!! - No phones allowed - Can't have too many breaks or drinks. - Constantly questioned about everything and anything. - Management/board do not listen to staff - DHP and management speak about individuals and performance on the teams for everyone to hear. - DHP brag about their pay to staff. - No bonuses, no social events, no chtistmas tree or decorations. - Staff are unappreciated and disrespected daily. - It's unlikely you will go one day without seeing someone crying in the toilets. - It's a horrible place to work

Viewing 19 - 21 of 8,152 Reviews

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wrong people in management

Dissapointed, deflated

Avoid Capita

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