Capital One reviews

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Richard D. Fairbank

Not enough data to show CEO approval

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13K reviews
5.0
May 28, 2013
Recommend
CEO approval
Business Outlook

Pros

excellent interpersonal skills- I feel comfortable talking with my customers and they share personal details about their kids, and update me on their lives every time they come in to bank with me so I know they are comfortable too. good customer service- I go out my way to make sure my customers get what they want and sometimes they don’t mind waiting in line a little longer just so that they can bank specifically with me. I think when you provide a good customer service, in the long run its superior to any product and that’s how I keep my customers coming back.

Cons

The company does not promote growth

4.0
May 23, 2013

Capital One Home Loans

Recommend
CEO approval
Business Outlook

Pros

Some managers appreciates employees and recognizes good work. Nice campus and benefits.

Cons

Some areas are political and advancement is difficult. Some managers are non aggressive, and sometimes fail to execute on projects & some managers are too demanding. Lots of executive layering and often layoff at that level are frequent. Lots of long hours and as a salaried person it doesn't balance out. Some areas are in need of stronger more knowledgeable management. Lots of meetings and little time to complete work task. Not all areas have a lot of on the job formal training. Most training is sitting side by side with other associates and this is not the best most efficient way of learning new material.

4.0
May 22, 2013

Business Analysis Manager

Recommend
CEO approval
Business Outlook

Pros

Great human capital. Challenging environment. An opportunity to grow in your career

Cons

The company has become to bureaucratic. New products are very difficult to implement

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